- How do credits work?
- Credits are the one currency for everything on Gumreel. Longer and higher-quality videos use more credits, short clips use fewer, and lightweight tools like Clip Stitch use fractions of a credit. A standard 15-second ad costs 15 credits, so that's a good mental anchor.
- How do the monthly plans work?
- Each plan adds a fresh batch of credits every month: Starter 100, Pro 300, Studio 800. Credits you don't use roll over for one more month, so you can carry up to one month's worth into the next; anything beyond that expires when your new credits arrive. Plan credits are spent before pack credits. If you pay annually, you save about 17% and your credits still arrive in monthly batches.
- Can I change or cancel my plan?
- Yes, anytime. An upgrade takes effect right away and adds credits right away. A downgrade takes effect at the end of your current billing period. If you cancel, your plan stays active until the end of the period you paid for, and any unused plan credits expire 7 days after that. Pack credits and free signup credits are never affected.
- Are credit packs a subscription?
- No. A pack is a one-time purchase: you pay once, the credits land in your account, and they never expire. Nothing renews and nothing is charged again. The subscriptions on Gumreel are the monthly plans and the Founding Member annual plan.
- What's the difference between 480p, 720p, and 1080p?
- 720p is the standard quality and the default. It looks great on social feeds. 480p Draft costs half the credits and is made for testing an idea before you commit to a final render. 1080p HD is the sharpest and uses 2.5 credits per second, so a 15-second HD ad costs 37.5 credits. You pick the quality right before you generate.
- How much does Clip Stitch cost?
- A standard seam repair is 0.1 credits, so ten stitches cost one credit. If a seam needs a generative bridge (newly generated footage that joins the two clips), it starts at 2.7 credits and varies with the engine and quality you pick. We always show the price and ask before running one.
- Do Founding Member credits expire?
- Only if you stop renewing. Each paid year adds 1,500 credits, and every renewal carries all of your unused membership credits into the new year. If you cancel or your renewal payment fails, unused membership credits expire at the end of the year you paid for, with a 7-day grace period to sort out a payment. Your balance shows exactly how many credits expire and when. Credits from packs and your free signup credits never expire, and membership credits are spent first so the ones that can expire get used before the ones that can't.
- Can subscribers buy credit packs too?
- Yes. Top up with any pack at any time, on any plan. Pack credits are added to the same balance and never expire, even if you later cancel your plan or membership.
- Is the Founding Member price really locked forever?
- Yes. As long as your subscription stays active and uninterrupted, your renewal stays at $249/yr forever, even after we move the public price to $499/yr.
- What happens if my video generation fails?
- The credits are automatically refunded, so you only pay for finished videos.